Refund policy

Shipping

Orders placed Monday through Friday before 2:00 PM PT will ship the same business day. Orders placed after 2:00 PM, on weekends, or on holidays will ship on the next business day.

If there is an issue with your order, we may contact you by email or phone (if provided) before shipment.

Delivery times are determined by the shipping carrier and may vary depending on the destination and shipping method selected at checkout. Once an order has been transferred to the carrier, transit times are outside of our control.

Returns

Our return policy is valid for 15 calendar days from the date of delivery. Returns requested after 15 days are not eligible for a refund.

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

If a package is returned to Atlas Welder because an incorrect or incomplete shipping address was provided by the customer, the customer may be responsible for return shipping and redelivery costs.

Atlas Welder is not responsible for lost or stolen packages that the shipping carrier confirms were delivered to the address provided with the order.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. After reviewing the issue, we will arrange an appropriate replacement or refund.

Please retain the product and all packaging materials until the issue has been resolved. Photos of the product, packaging, shipping label, and contents may be required to process damaged, defective, or incorrect-item claims.

Returning Your Order

Before returning an item, please contact Atlas Welder for return instructions and authorization.

info@atlaswelder.com

Atlas Welder
9327 Georgia Ave
Silver Spring, MD 20910
USA

Returned items must be received in accordance with our return requirements to qualify for a refund.

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

Returns outside the 15-day return period may not be eligible for a refund.